Terms and conditions

The following general terms and conditions for sale (“Terms and Conditions”) will apply to purchases made on the Website www.diversesystem.es (hereinafter the “Website”) and will govern the contractual relationship between you and LALELU FASHION SL, with registered address at Calle Ramon Turro 100, 6-8, 08005 Barcelona and with Tax Identification Number (C. I. F.) B02791572.

For any type of doubt, query or suggestion, do not hesitate to contact us via email info@diversesystem.es .

By using the Website or making an order on it, you are accepting these Terms and Conditions. We therefore suggest you take the time to read them.

LALELU FASHION SL, reserves the right to change these Terms and Conditions. Therefore, we suggest you read them each time you make a purchase, given that those in force the moment the purchase is made apply.

1. User obligations and Purchase Process

1.1. The user agrees, in general, to use the store, to purchase the products and to use each of the store’s services diligently, in accordance with the law, morals, public order and the provisions in these general conditions, and you must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the store by users or that could injure or cause damage to the goods and rights of LALELU FASHION SL , its suppliers, users or in general of any third party.

1.2. PURCHASE PROCESS
1.2.1.The purchase process is as follows:

a) Log in with your user information.

b) Select the products.

c) Processing the order: Once you have selected the products you wish to purchase, please do the following:

– If you are not a registered user, fill out a form with
your information (name and surname, email address, cell phone number, postal address, and delivery address if different).

– Choose the payment method.

– Accept these terms and conditions.

d) Proceed to pay. You must enter the details relating to the chosen payment method.

e) Order confirmation. When the order is confirmed, the purchase process is finished and you will be charged for the selected products.

1.2.2. By clicking on the button “BUY”, you accept to pay the price of the selected products.

1.2.3. Once the purchase process has finished, you will be sent a confirmation email to the email address provided with the order details. The invoice will be sent to you by email and delivered with the product.

1.2.4. If any of our products are out of stock, we will endeavor to notify users about this on the Website as soon as possible. If the product is not available, we will reimburse you with any payment you have made as quickly as possible.

2. Products and prices

2.1 LALELU FASHION SL reserves the right to decide, at any time, the Products that are offered to users through the store. In particular, LALELU FASHION SL may at any time add new products to those offered or included in the store, it being understood that unless otherwise provided, such new products will be governed by the provisions of these general conditions.
Likewise, LALELU FASHION SL reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of products offered in the store.
2.2 The Products included in the Store will correspond in the most reliable way possible that the web display technology allows to the products actually offered.
The characteristics of the products and their prices appear in the store. The prices indicated in the store are in Euros and include VAT, unless otherwise indicated.
2.3 Availability of the Product (s): We do not guarantee the availability of any Product in the Online Store. If a product is out of stock, LALELU FASHION SL will contact you to inform you of the estimated delivery date.
Unless we accept your order, we reserve the right, without liability or notice, to change, suspend or discontinue the availability of any Product.

3. Procedure and payment method for the products

3.1 Within a maximum period of twenty-four (24) hours, LALELU FASHION SL will send an email to the user, with the purchase confirmation. Said email will assign a reference code for the purchase, and will detail the characteristics of the product, its price, shipping costs and the data of the different options to make the payment of the products to LALELU FASHION SL.
3.2 The user who purchases a product through the store must make payment through the payment systems specifically detailed in the store.
3.3 LALELU FASHION SL will archive the electronic documents in which the contract is formalized, sending a copy to the user once the purchase is made. The contract will be made in the Spanish language.
3.4 The order confirmation sent by LALELU FASHION SL is not valid as an invoice, only as proof of purchase. LALELU FASHION SL will send the corresponding invoice together with the product.

4. Right of withdrawal

4.1 The user has a right of withdrawal by which he can contact LALELU FASHION SL through the email info@diversesystem.es and desist from the purchase within a period not exceeding seven (7) business days, counted from receipt of the product.
The Product must be sent together with the delivery note or invoice, duly completed, the direct cost of returning the product being borne by the customer. Said return will be made in accordance with the instructions that LALELU FASHION SL indicates to the user in response to their notification of the withdrawal exercise. The user must return the product within a maximum period of seven (7) days after LALELU FASHION SL indicates the form of return.
4.2 The withdrawal entails the refund of the amount paid except the cost between 3.99-6.99 euros for the return shipment of the product. For this, the client must indicate on the return sheet the number and the holder of the credit card to which LALELU FASHION SL must make the payment. The term for said payment will be established in the Law.
4.3 The right of withdrawal may not be exercised when the product is not returned in its original packaging and when the product is not in perfect condition.

5. Customer service

5.1 For any incident, claim or exercise of their rights, the user may send an email to the address info@diversesystem.es .

6. Home delivery service

6.1 The territorial scope of the sales through the store is exclusively for the territory of the Iberian Peninsula, balearic islands and selected markets of the European Union, so the delivery service will only be for these territories. The products purchased through the store will be sent to the delivery address that the user indicates once the payment has been verified, the maximum delivery period being thirty (30) days established by default in the Law.
6.2 The delivery service of LALELU FASHION SL is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served at PO Boxes or at hotels or other non-permanent addresses.
6.3 The cost of shipping is not included in the price of the products. At the time of purchase of the product, the user will be informed of the exact shipping cost.
6.4 In the event that you unreasonably avoid delivery or delay receipt of delivery after we have notified you that we have attempted to deliver the ordered Product (s), or if you have provided us an incorrect delivery address that results in a failed delivery, the package to be delivered will be returned to us. In the event that, after the first delivery attempt, the Product (s) remain undelivered for a period of 7 working days and are returned to us undelivered ( s), we will have the right to cancel the contract and we will refund the amount in accordance with the provisions of Article 4.
We will not be liable for delay or non-performance if delay or non-performance is due to circumstances beyond our control in accordance with generally accepted law or principle.
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We kindly ask you to examine the delivered package and the Products received within 7 (seven) days from when they were delivered to you and to check their condition and that the content of the delivered package is complete. In case of damage to the Product (s) or if a Product is missing, please contact our Customer Service info@diversesystem.es

7. Intellectual and industrial property

7.1 The user acknowledges that all the elements of the store and of each of the products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in relation to them, are protected by the intellectual and industrial property rights of LALELU FASHION SL itself or of third parties, and that the General Conditions do not attribute to it, with respect to said industrial and intellectual property rights, any other right other than those specifically contemplated in the themselves.
7.2 Unless authorized by LALELU FASHION SL or, where appropriate, by the third party holders of the corresponding rights, or unless this is legally permitted, the user may not reproduce, transform, modify, disassemble, reverse engineer, distribute , rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The user must use the materials, elements and information accessed through the use of the store solely for their own needs, committing themselves not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through the same.
7.3 The user must refrain from circumventing or manipulating any of the technical devices established by LALELU FASHION SL or by third parties in the store.

8. LIABILITY AND DISCLAMER OF WARRANTIES

LALELU FASHION SL will only take responsibility for the damages you suffer from using our Website when said damages are the result of willful misconduct by LALELU FASHION SL. You acknowledge and accept that the use of the Website is solely at your own risk and responsibility, as is your access to the services offered therein.

LALELU FASHION SL will act diligently, in accordance with generally accepted practices in the sector, to protect the Website from any viruses or other harmful elements that could cause alterations to your device. However, it cannot guarantee the absence of such elements, and will not be held responsible for any damage they may cause.

LALELU FASHION SL does not generally control how users use the Website, and in particular, is not responsible for any content inserted by users of the Website. LALELU FASHION SL cannot guarantee that users use the Website in accordance with the law, with these Terms and Conditions, following generally accepted morals and good practice, nor that they do so diligently or prudently.

The following is a non-exhaustive list of cases in which LALELU FASHION SL will not be held responsible for any damages caused:

Inferences, omissions, interruptions, computer viruses, malfunctions and/or shutdowns in this electronic system or in the users’ computer devices and systems for reasons outside of LALELU FASHION SL control which may impede or delay the services or the browsing of the system.

Delays or blockages caused by a failure or overload in the Internet service or in other electronic systems.

Damages caused by third parties through unlawful interference that is outside the control of the Website and which cannot be attributed to LALELU FASHION SL.

The inability to provide the service or enable access for reasons which cannot be attributed to LALELU FASHION SL, but rather to you, to third parties, or for reasons of alleged force majeure.

If the users are provided with linking mechanisms (such as links, banners, buttons, etc.), directories or search tools that allow them to access Websites belonging to or managed by third parties, LALELU FASHION SL does not guarantee nor will be held responsible for any damages resulting from the access or use of the linked sites, such as the quality, lawfulness, and use of the information, contents, and services available on said Websites.

When applicable, the payment gateway of the Website allows connections to a wide range of financing service providers. Albeit provided or integrated within this Website, they are subject to terms, conditions, rules or provisions other than those provided for on the Website. Under these circumstances, the financing service providers are solely responsible vis-à-vis the Users for their own services. LALELU FASHION SL will devote reasonable commercial efforts to ensure that those services are provided seamlessly through the Website but assumes no liability nor any obligation in connection to the content, information, materials, products, services or transactions Users enter into with such financing service providers”.

9. Data protection

9.1 In compliance with Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as that from the transactions carried out, will be included and kept in a file for processing, property of LALELU FASHION SL, as long as its cancellation is not requested.
The treatment will be used for the development and execution of the sale, the personalized attention of the products and services that you acquire and the improvement of said attention, as well as the promotion of products and services.
Likewise, you are informed that in no case will your data be made available to third parties.
The user expressly authorizes LALELU FASHION SL the referral, including through electronic means by LALELU FASHION SL, of commercial communications and promotional offers and contests.
9.2 The user may at any time exercise the rights of access, rectification, opposition or cancellation by contacting LALELU FASHION SL, CALLE RAMON TURRO 100, 6-8, 08005 Barcelona, Spain, or by email addressed to info@diversesystem.es , attaching a copy of your NIF or replacement identification document.
9.3 The answers marked with * in the registration form are mandatory. Your non-reply will prevent the purchase of the selected products from being made.

10. Passwords

LALELU FASHION SL will facilitate the use of personal passwords to the user who registers as such on the website. Said passwords will be used to access the services provided through the Website. The user must keep the passwords under her sole responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of all kinds arising from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The user agrees to notify LALELU FASHION SL immediately of any unauthorized use of their password, as well as access by unauthorized third parties to it.

11. Cookies

10.1 LALELU FASHION SL uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the user, facilitate access to personal preferences and follow their use of the store. Cookies are files installed on the computer’s hard drive or in the browser’s memory in the folder preconfigured by the user’s computer operating system to identify him.
10.2 If the user does not want a cookie to be installed on their hard drive, they must configure their Internet browsing program to not receive them. Likewise, the user may freely destroy the cookies. In the event that the user decides to disable cookies, the quality and speed of the service may decrease and may even lose access to some of the services offered in the store.

12. Applicable Law and jurisdiction

These general conditions are governed by Spanish law. Any controversy arising from the interpretation or execution that may arise in relation to the validity, interpretation, fulfillment or resolution of this contract will be submitted to the Jurisdiction and Competence of the Courts and Tribunals of the City of Barcelona, waiving any jurisdiction that may correspond to the user, provided that the applicable legislation allows it.